Hey, so this is Otto answering a real call live at the booth. Someone rings in wanting to place a pickup order, and Otto picks up on the first ring, no hold music, no waiting. It asks what they'd like, confirms the order back word for word, and even catches a customization on the fly, extra cheese, no onions, all of it. Then it asks for a name and a pickup time, reads the whole order back one more time for confirmation, and sends it straight through to the kitchen ticket system automatically. The whole call takes under two minutes, and the restaurant never has to touch the phone. That's the whole pitch, Otto handles it exactly like a trained team member would, every time.